Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full Time

Shift: Varies

Hours: Varies

Pay: $90,000 - $105,000 / year

Job Summary:

The primary responsibility for this role will be as the IT technical lead on any/all capital projects and/or moves. As such, some Project Management skill is preferred as well as a high attention to detail and strong organizational skills.

Responsibilities:

• Work with vendors, consultants, and other outside service providers
• Communicate clearly with stakeholders regarding status of in-servicing, troubleshooting, completion, etc.
• Troubleshoot and resolve complex issues as related to desktop support
• Perform advanced troubleshooting steps to diagnose and resolve problems, including the repair and replacement of parts, and providing creative workarounds

Requirements:

• Bachelor's Degree in Computer Science/Information Technology or equivalent, relevant experience may be considered in lieu of formal education
• Minimum 2-5 years experience of desktop support, additional telecom experience a plus
• Excellent understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
• Project Management experience preferred
• Knowledge of Imaging and deployment of computers and necessary peripheral devices
• Working technical knowledge of current protocols, operating systems and standards, including Microsoft Windows 10, VPN, TCP/IP, Mac OS X is a plus
• Ability to operate tools components, and periphery accessories required
• Ability to conduct research into telephony, PC hardware and software issues, and products
• Technical knowledge of Alcatel-Lucent phone system preferred