Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time (75 hours biweekly)

Shift: Days

Hours: 9:00AM - 5:30PM

Pay: $85,000 - $105,000

Job Summary:

The Learning Specialist will develop a strong knowledge of the business needs of the company in order to proactively provide support for EHS Learning initiatives and enhance the competencies of EHS team members. He/She will create, deliver, and maintain learning courses and programs that will boost employee workplace performance and engagement, in alliance with EHS's core values. The Learning Specialist will also support the scheduling, tracking, and assignment of learning courses and programs across EHS.

Responsibilities:

• Develop and implement learning strategies and initiatives that are aligned with the organization's business objectives, to help support employee retention, engagement, and growth
• Co-design and deliver best-in-class learning programs and training courses, including
  • instructional/classroom-based and eLearning courses
  • talent development
  • onboarding/new hire orientation programs
• Apply established instructional design models and theories to create and implement effective learning experiences
• Oversee and establish delivery guidelines and best practices to ensure high quality and engaging learning experiences
• Evaluate the effectiveness of training courses and program content through evaluative feedback, and partner with EHS learning team members to make adjustments as needed
• Create and prepare required program and course materials including:
  • PowerPoint presentations
  • Workbooks
  • Tip Sheets
  • Job Aids
  • All other required resources and handouts
• Organize and coordinate training calendars and schedules, course enrollment invitations, and tracking of completed courses through EHS's learning management system (LMS)
• Track and file completed course sign-in/attendance sheets and evaluations

Skills and Qualifications:

• Instructional Design: Knowledge of instructional design principles and models (e.g. ADDIE)
• Communication: Excellent verbal and written communication skills
• Facilitation: Ability to facilitate engaging and effective training sessions
• Technology: Proficiency in using learning management systems (LMS) and other learning technologies
• Analytical: Ability to analyze data, identify trends, and make informed decisions
• Interpersonal: Strong interpersonal skills to build relationships with stakeholders and facilitate collaboration
• Adaptability: Ability to adapt to changing organizational needs and implement innovative learning strategies

Organization: Episcopal Health Services

Our ICARE values are the foundation for our principles and standards of behavior. Every team member must behave, model and apply these values in every interaction with patient/customers, patient families, visitors, team members and the larger community.

Core Values:

• Innovation: Generate new ideas and methods to further the mission of excellence in the provision of high quality health care
• Compassion: Demonstrate kindness and concern in the care of patients, care of families, care of colleagues, care of self, and care of community
• Accountability: Accepting responsibility for the work we do, the actions we take and the words we use
• Respect: Projecting genuine concern for diversity and the attributes, qualities and achievements of others
• Empathy: Seeking to understand the feelings of others

Person & Family-Centered Care Responsibilities:

• Delivers high quality, compassionate human interactions in all aspects of his/her job responsibilities
• Demonstrates caring attributes and communicates compassionately with patients, patient families, patients designated care partners, and colleagues

Strategic Plan Competencies:

• Access: Ensures access to care as it relates to their position and department
• Quality of Care: Delivers quality of care for patients, their families, our colleagues, one’s self, and the community
• Patient Safety: Accepts responsibility for the safety of our patients as it relates to their position
• Team Member Engagement: Fosters collaboration, open communication, and trust among team members to create a positive working environment
• Patient Experience: Recognizes opportunities to provide positive patient experiences for patients, their families, our colleagues, and the community
• DEIB: Identifies Diversity, Equity, Inclusion opportunities that provide EHS the ability to create an environment where all feel they belong
• Volume & Revenue: Recognizes how their role financially impacts EHS

Leadership: Professional

How we lead at EHS impacts all those connected to our organization. Every professional must demonstrate, model, apply, and behave in a manner that creates an inclusive and positive environment, this includes responsibilities that our professionals must follow. Our strategic plan includes priorities that provide direction which we follow using the seven pillars as lenses to view each competency. Performance Improvement goals are required for each department and managers have responsibilities that they must meet to ensure these goals are reached.

Professional Leadership Competency Responsibilities:

• Collaborative: encourages and facilitates high levels of collaboration amongst fellow team members
• Accountable: takes responsibility for the actions and commitments of self and those they lead
• Communicative: speaks and writes clearly and in a well-organized manner; encourages open communication from team members and actively listens; communicates important organizational information to colleagues
• Emotionally Intelligent: helps to build strong, positive relationships, motivate their colleagues, and creates a positive work environment by developing and using self-awareness, social awareness, relationship management, empathy, active listening, feedback, and modeling
• Digitally Aware: responsibly and effectively uses digital tools, understanding how they work and how to navigate them
• Data Literate: understands, uses and communicates with organizational data in a meaningful way
• Planful: works in an organized, systematic, and thoughtful manner while having a rich and full set of plans
• Learning Focused: thinks creatively and experiments with new ideas, always looking to ensure current awareness and understanding of best-in-class processes, procedures, and information

• Customer Focused: puts the customer, patient and family members first, expressing respect and courtesy in all interactions

Educational and Experience Requirements:

• 2+ years experience in a learning coordinator, administrator, specialist, and/or other related learning and development role
• 1+ year experience demonstrating instructional design processes and systems
• 1+ year experience developing and delivering soft skill courses
• Bachelor's degree, master's degree preferred, preferably in Learning and Development, Industrial/Organizational Psychology, Instructional Design, Human resource Development, or a related field
• Excellent verbal and written communication skills
• Strong interpersonal skills to build relationships with stakeholders and team members
• Ability to facilitate engaging and effective courses
• Proficiency in using learning management systems (LMS) and other learning platforms
• Ability to manage multiple projects and tasks at various stages of development
• Ability to work in a fast paced environment
• Ability to be in-person Monday - Friday
• Prior healthcare experience preferred, not required